Cookies Policy

1.    What are Cookies?

The CaixaBank S.A. website www.caixabank.es,uses cookies and other files with a similar function (hereinafter, 'cookies').

Cookies are devices that make it possible to store and recover information on the user's device when they are browsing a website, in order to, among other things, enable a feature, and learn about browsing habits to improve user experience on future visits. The specific ways we use cookies are defined in Purpose of cookies and third-party cookies/configuration and rejection of cookies.

On this website, we use session cookies and persistent cookies, which, in turn, can be first-party or third-party cookies.

Session cookies are designed to gather and store data while users browse a website. They are usually used to store information that is only kept for providing the service requested by the user on one single occasion.

Persistent cookies are a type of cookie where the data remain stored in the terminal and can be accessed and processed during a defined period of time by the party responsible for the cookie, with said time period ranging from a few minutes to several years.

 

2.    Purpose of cookies and third-party cookies/configuration and rejection of cookies

This website uses cookies which allow its functioning and the provision of services offered therein (for example, for user authentication and identification, or for security purposes).

We also use third-party and first-party cookies for the purposes indicated below. If you do not accept certain cookies, your experience on our website will be limited with regard to the functions detailed in this section, but we want you to be in control, so that you can decide at any moment.


FIRST-PARTY COOKIES Those with respect to which CaixaBank, S.A. is responsible for the information in question. We use the following types of first-party cookies on this website:

 they collect information on user browsing behaviour (most visited pages, time spent on the website, etc.) so that, based on the analysis of this information, improvements can be made to the content and services offered (for example, to optimise response times in the most visited spaces of CaixaBankNow).

THIRD-PARTY COOKIES: : Those with respect to which third parties external to CaixaBank, S.A. are responsible for the information in question.

 

  they allow for certain features of the website to be customised, in order to differentiate the experience of one user from that of others (e.g. set the browsing language, remember the last searches made in the search engine, etc.).

 they collect information on user browsing behaviour (most visited pages, time spent on the website, etc.) in order to, based on the analysis of this information, introduce improvements in the content and services offered (e.g. improve loading times and access to the most visited pages).

 they store information about user behaviour, obtained by observing their browsing habits (e.g. which pages they visit), to develop a specific profile that allows them to be shown personalised advertising based on their tastes and interests.


3. Disabling or deleting cookies.

Most browsers allow you to manage your preferences on the use of cookies at any time. You can adjust your browser settings to block or clear certain cookies, according to your preferences.

To configure cookies, you can consult the instructions offered by different browsers using the following links:

You can also withdraw your consent to cookies on your browser by installing a plug-in or through the opt-out system provided by some third-parties that install cookies on our website:

Please note that some content on the website www.caixabank.es is only available if cookies are enabled on your browser. If you decide to not accept, or block certain cookies, depending on their purpose, this could affect, totally or partially, the normal operation of the website or could prevent access to some of its services, as certain cookies, as specified in "Purpose of cookies and third-party cookies/configuration and blocking of cookies", are used for these purposes.

4.   Information on data processing.

4.1 Data controller

The data controller is CaixaBank S.A.:

CaixaBank S.A.
Tax code: A08663619
Address: Calle Pintor Sorolla, 2-4, 46002 Valencia

For certain processing activities, CaixaBank and the CaixaBank Group companies will jointly process your data, jointly deciding on the purposes ("Why data is used") and the resources used ("how data is used"), and therefore they are joint data controllers.

You can also find the list of companies that process your data, as well as the essential aspects of the joint data controller agreements at www.caixabank.es/empresasgrupo.

4.2 Legal basis for processing personal data

The use of cookies to process your personal data is lawful based on your consent for the use of cookies.

You can configure and reject cookies, and therefore exercise your right to withdraw consent, in "Purpose of cookies and third-party cookies / configuration and rejection of cookies". You can also disable or delete cookies as shown in "Disabling or deleting cookies".

4.3 Data processed

If you accept the use of cookies, we will process the following data:

With regard to first-party cookies:

Browsing details

Data obtained from your browsing of our websites and/or third-party websites and your browsing history in these websites: browsing history (pages visited and clicks on content), device ID, advertising ID and IP address.

With regard to the third parties specified in "Purposes of cookies and third-party cookies / configuration and blocking of cookies", read their respective policies in this section, for information about the categories of data processed.

    4.4 Profiling

    If you accept the use of behavioral advertising cookies, we can use the data detailed in Data processed when drawing up a commercial profile for you to offer you products and services that we believe may interest you. For example, if you are interested in our financing products, we may show you the different loans we offer.

    With regard to the third parties specified in "Purposes of cookies and third-party cookies / configuration and blocking of cookies" and which use behavioural advertising cookies, read their respective policies in this section, for more information on their profiling activities.

    4.5 Data recipients

    CaixaBank may send data collected to public authorities and organisations, for compliance with a legal obligation, and to necessary service suppliers and third parties for the management and execution of cookies.

    With regards to the third parties identified in "Purposes of cookies and third-party cookies/configuration and rejection of cookies", read their respective policies, indicated in this section, for more information on their profiling activities.

    4.6 Retention period

    The data obtained by using cookies accepted by the user will be kept for a period of 12 months.

    With respect to third parties stated in "Purpose of cookies and third-party cookies / configuration and rejection of cookies", read their respective policies, stated in this section, for more information on their retention periods.

    4.7 Transfers to third countries

    CaixaBank processes your data within the European Economic Area and generally we have service providers located within the European Economic Area or in countries determined to have an adequate level of data protection.

    If we need to use service providers which carry out processing outside the European Economic Area or in countries not determined to have an adequate level of data protection, we will ensure that your data is processed in a secure and legitimate manner.

    For this purpose, we require these service providers to apply suitable guarantees in accordance with the General Data Protection Regulation, such as binding corporate standards guaranteeing data similar to European standards or to subscribe to the standard clauses of the European Union.

    With regard to the third parties listed in section "Purposes of cookies and third-party cookies/configuration and rejection of cookies", you can view their respective policies in this section, for more information about any transfers they carry out, where applicable.

    4.8 Additional information on data processing

    You will find detailed information on the processing of your personal data in www.CaixaBank.com/politicadeprivacidad.

    5.   Cookie Policy review

    We will perform an annual review of our Cookie Policy, unless regulations or other requirements make it necessary to adapt the policy at a different interval. Therefore, users are advised to consult the contents regularly.

    Users will be informed of any significant changes made to this Cookie Policy through a notice posted on the website.